CONSUMER RIGHTS

I. Choose the correct answer:

1. A person one who gives final utility to a commodity is Consumer

2. The customer are exploited by the Traders

3. The Right to information Act was passed by the Parliament on 12th October 2005

4. World consumer day is celebrated on March 15

5. The Magna Carta of consumers COPRA

6. One of the planning schemes to create awareness among the consumers Trade fair

II. Answer the following in brief:

1. How are the customers exploited? Mention any two forms

  • The consumers are exploited by manufacturers and traders in different ways.
  • The goods being sold in the market are sometimes not measured or weighed correctly.
  • The goods sold are sometimes of sub-standard quality.

2. Write a brief note on the birth of COPRA.

Birth of “COPRA”

The right to redress lead to the passing of the Consumer Protection Act(COPRA) in 1986 in India which has been defined as the Magna Carta of Consumers.

3. Write any two measures taken by the Government of Tamil Nadu to protect the consumers against exploitation.

  • Providing consumer education through Women Self Help Groups.
  • Residents Welfare Associations in urban areas.
  • Generating awareness through sectoral workshops & seminars.
  • Publication and distribution of monthly magazine under the caption. “Tamil Nadu Nugarvor Kavasam”.

III. Answer the following in a paragraph:

1. Write a paragraph on the rights of consumers.

Birth of “Copra”

The right to redress lead to the passing of the Consumer Protection Act (COPRA) in 1986 in India which has been defined as the Magna Carta of consumers.

Rights of Consumers

  • The consumers have the right to be protected against marketing of goods and services, which are hazardous to life and property.
  • The quality, quantity, potency, purity, standard and price of goods; should be properly informed.
  • Assurance of access to goods and services at competitive price.
  • The consumer has the right to be assured of satisfactory quality and service at a fair price.
  • They seek redressal against unfair trade practices and right to fair settlement of the genuine grievances.
  • The right of Information Act was passed by the parliament on 12th Oct, 2005 to enable to access information from public bodies.

2. What are the measures taken by the Government of Tamil Nadu to protect the consumers?

Measures taken by the Government of Tamil Nadu to protect the consumers.

  • Providing consumer education through Women Self Help Groups.
  • Residents Welfare Associations in Urban areas.
  • Generating awareness through sectoral workshops and seminars.
  • Publication and distribution of monthly magazine under the caption “Tamil Nadu Nugarvorkavasam”.
  • Propagating awareness through radio/Television media and short video films.

The motto of developing citizen as a “valuable consumer” in providing consumer education to general public.

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